Privacy Policy

Introduction

This Privacy Policy explains how I collect, use, store and protect your personal information when you contact me, book an appointment, complete forms, visit my website or otherwise engage with my services.

I am committed to protecting your privacy and handling your information responsibly, ethically and in accordance with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller

The Data Controller responsible for your information is:

Nia Jane Butler
Clinical Psychosexologist / Psychosexual and Relationship Therapist / Registered Nurse

Information Commissioner’s Office Registration No.: ZB350323

Email: Nia@NiaJane.com

If you have any questions about this Privacy Policy or how your information is handled, please contact me using the details above.

Information I Collect

Depending on your interaction with my services, I may collect:

Contact Information

  • Name

  • Email address

  • Telephone number

Appointment Information

  • Booking details

  • Appointment history

  • Payment information

Information You Choose to Share

This may include information relating to:

  • Relationships

  • Sexual health and sexual function concerns

  • Emotional and psychological wellbeing

  • Medical history

  • Relevant personal circumstances

You are under no obligation to provide more information than you feel comfortable sharing.

Website Information

My website may automatically collect certain technical information, such as:

  • IP address

  • Browser type

  • Device information

  • Website usage statistics

This information is collected through cookies and website analytics where applicable.

Why I Collect Your Information

I collect information in order to:

  • Respond to enquiries

  • Arrange and manage appointments

  • Deliver services safely and effectively

  • Maintain appropriate clinical records

  • Meet legal, ethical and professional obligations

  • Process payments

  • Improve the operation of my website and services

Legal Basis for Processing

Under UK GDPR, I process personal information under one or more of the following lawful bases:

Contract

To provide services you have requested.

Legitimate Interests

To operate my practice safely and effectively.

Legal Obligations

To comply with legal, professional, safeguarding and regulatory requirements.

Explicit Consent

Where sensitive personal information is provided voluntarily and consent is required.

Special Category Data

As part of psychosexual and relationship work, I may process information relating to:

  • Physical health

  • Mental health

  • Sexual health

  • Relationship history

This information is classed as Special Category Data under UK GDPR and receives additional protection.

Such information is processed only where necessary for the provision of professional services and in accordance with applicable legal and ethical requirements.

Confidentiality

Information shared with me is treated confidentially.

Confidentiality may only be breached where:

  • There is a serious risk of harm to yourself or another person.

  • There are safeguarding concerns involving a child or vulnerable adult.

  • Disclosure is required by law.

Where appropriate and possible, any decision to disclose information will be discussed with you beforehand.

Storage and Security

I take all reasonable steps to protect your information from loss, misuse, unauthorised access or disclosure.

Information may be stored using secure electronic systems and practice management software.

Only information necessary for the operation of the practice is retained.

Sharing Information

Your information will never be sold or shared for marketing purposes.

Minimal information may occasionally be shared where necessary with:

  • Clinical supervisors

  • Professional advisers

  • Regulatory bodies

  • Legal authorities - where required by law

Where information is discussed in supervision, any identifying details, including your name, will be removed as far as possible.

How Long Information Is Retained

Records are retained for a period consistent with all professional, legal and insurance requirements.

Following this period, records will be securely destroyed or deleted.

If you would like further information regarding retention periods, please contact me.

Your Rights

Under UK GDPR, you have rights regarding your personal information, including:

  • The right to access information held about you.

  • The right to request correction of inaccurate information.

  • The right to request restriction of processing in certain circumstances.

  • The right to object to certain forms of processing.

  • The right to lodge a complaint with the Information Commissioner's Office (ICO).

Please note that some rights may be limited where professional, legal, safeguarding or insurance obligations apply.

Cookies

My website may use cookies and similar technologies to improve functionality and understand how visitors use the website.

You can control cookie settings through your browser preferences.

Where legally required, consent will be sought before non-essential cookies are used.

Third-Party Services

I may use trusted third-party providers to assist with:

  • Website hosting

  • Appointment scheduling (Calendly)

  • Online forms

  • Email communication (Google Workspace)

  • Payment processing (Stripe)

These providers are responsible for managing information securely and in accordance with applicable data protection legislation.

Users should also review the privacy policies of any third-party services they choose to use.

Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in legal requirements, professional obligations or practice procedures.

The most current version will always be available on this website.

Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Nia Jane Butler
Email: Nia@NiaJane.com

Last updated: June 2026